Return and Refund Policy
Thank you for shopping at Infinity Mobile. We want to make sure you're completely satisfied with your purchase. Please read this Return and Refund Policy carefully to understand our procedures.
- You have 3 days from the date of purchase to initiate a return.
- To be eligible for a return, the item must be the same condition as received, and in its original packaging.
- You are responsible for the return shipping costs.
- Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
- If your return is approved, we will initiate a refund to your original payment method.
- Refund processing times may vary and are subject to your payment provider's policies.
- We do not offer direct exchanges on our website.
- If you wish to exchange an item, you'll need to visit our store for further assist.
- Certain items, such as free gift, earphones, cables and accessories are not eligible for return.
**Damaged or Defective Items**
- If you receive a damaged or defective item, please contact our customer support within 24 hours of receiving the package.
- Provide photos of the damaged or defective item and packaging for us to assist you promptly.
- Contact our customer support team to initiate a return.
- Pack the item securely in its original packaging and include a copy of the purchase receipt.
- Ship the item to the address provided by our customer support team.
- You are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
If you have any questions about our return and refund policy, please contact our customer support team at [firstname.lastname@example.org].