Thank you for choosing Infinity Mobile. This Shipping Policy outlines our procedures and guidelines for delivering products to our customers. By making a purchase from our website, you agree to the terms outlined below.
- All orders are processed within 7 to 14 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- We offer Pos Laju only.
- Shipping costs are free within Malaysia.
- We offer optional delivery insurance for your purchased items.
- The insurance covers the cost of the items in case of loss, theft, or damage during transit.
**Cost of Insurance**
- The cost of insurance is RM25.
- You have the option to add delivery insurance during the checkout process.
- If you choose not to purchase insurance, you acknowledge that you are responsible for any loss, theft, or damage that may occur during transit.
- Estimated delivery time is 7 to 14 business days for standard shipping.
- Please note that delivery times are estimates and may vary due to factors beyond our control.
**Tracking and Notifications**
- Once your order is shipped, you will receive a confirmation email with tracking information.
- You can track your order's status using the provided tracking number.
- We currently ship in Malaysia only.
- Please check our website for any shipping restrictions to specific areas.
- In case of unforeseen circumstances or shipping delays, we will notify you via email.
**Receiving Your Order**
- Please ensure that the shipping address provided is accurate and complete.
- Someone must be present at the delivery address to receive the package.
**Damaged or Missing Items**
- If your order arrives damaged or with missing items, please contact our customer support within 24 hours of receiving the package.
- Provide photos of the damaged items and packaging for us to assist you promptly.
**Return to Sender**
- If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.
If you have any questions or concerns regarding our shipping policy, please contact our customer support team at [email@example.com].