Shipping Policy

Thank you for choosing Infinity Mobile. This Shipping Policy outlines our procedures and guidelines for delivering products to our customers. By making a purchase from our website, you agree to the terms outlined below.

 

**Order Processing**

- All orders are processed within 7 to 14 business days.

- Orders placed on weekends or holidays will be processed on the next business day.


**Shipping Methods**

- We offer Pos Laju only.

- Shipping costs are free within Malaysia.


**Insurance Coverage**

- We offer optional delivery insurance for your purchased items.
- The insurance covers the cost of the items in case of loss, theft, or damage during transit.


**Cost of Insurance**

- The cost of insurance is RM25.


**Adding Insurance**

- You have the option to add delivery insurance during the checkout process.
- If you choose not to purchase insurance, you acknowledge that you are responsible for any loss, theft, or damage that may occur during transit.


**Delivery Timeframes**

- Estimated delivery time is 7 to 14 business days for standard shipping.

- Please note that delivery times are estimates and may vary due to factors beyond our control.

 

**Tracking and Notifications**

- Once your order is shipped, you will receive a confirmation email with tracking information.

- You can track your order's status using the provided tracking number.

 

**Shipping Restrictions**

- We currently ship in Malaysia only.

- Please check our website for any shipping restrictions to specific areas.

 

**Shipping Delays**

- In case of unforeseen circumstances or shipping delays, we will notify you via email.

 

**Receiving Your Order**

- Please ensure that the shipping address provided is accurate and complete.

- Someone must be present at the delivery address to receive the package.

 

**Damaged or Missing Items**

- If your order arrives damaged or with missing items, please contact our customer support within 24 hours of receiving the package.

- Provide photos of the damaged items and packaging for us to assist you promptly.

 

**Return to Sender**

- If a package is returned to us due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

 

**Contact Us**

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at [infinitymdsb8@gmail.com].